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Housing Case Manager

About This Position

The Housing Case Manager works closely with the Refugee Services team to ensure safe, sanitary and affordable housing for clients. This includes locating affordable housing for newly arrived refugee families, coordinating lease-signing and initial payment, arranging set-up of furniture and household goods, responding to maintenance concerns, and assisting with resolving landlord-tenant disputes. This position also procures household goods donations, programmatic donations, tracks inventory for household goods, and trains housing volunteers to assist in housing set-ups.

DEPARTMENT: Refugee Services

REPORTS TO: Resettlement and Matching Grant Senior Manager

SALARY RANGE: $50,000 – $52,000 (depending on experience)

FTE: 1.0

FLSA Status: Exempt

Apply by: Position open until filled

Former refugees, New Americans and people of color are highly encouraged to apply.

Primary Responsibilities:

  • Locate initial housing for refugee families prior to their arrival in Minnesota by connecting with landlords and negotiating leases and rental terms on behalf of clients
  • Coordinate furniture orders and delivery via Bridging and other local organizations to ensure families’ basic needs items are provided in accordance with federal guidelines
  • Lead housing set-ups, including moving furniture into appropriate rooms, setting up beds and furniture, and ensuring the apartment or home is clean and functional prior to move-in
  • Manage on-site donation inventory for basic needs and housing items
  • Maintain accurate case notes related to housing, furniture, budgeting, and related expenses
  • Provide pre-arrival services to clients including purchasing culturally appropriate groceries and setting up utilities, as needed
  • Outreach to and develop relationships with new property managers and companies to further grow IIMN’s landlord database, and document all new connections
  • Attend housing meetings with local Resettlement Agencies, and others as assigned, to advocate for refugee and immigrant housing needs and foster collaboration with local organizations
  • Support case managers in resolution of housing issues between landlords and clients
  • Communicate volunteer needs to the IIMN’s volunteer management staff
  • Attend weekly, monthly and quarterly staff meetings
  • Other duties as assigned

Experience and Qualifications

  • Commitment to the human rights and general welfare of refugees and immigrants
  • Must be capable of working in a fast-paced, multicultural environment, take initiative, and be able to handle and prioritize multiple assignments
  • Housing, rental, or property management experience required; familiarity with local Twin Cities rental trends and practices preferred
  • Two years of relevant work experience (rental, administrative, case management)
  • Ability to carry, lift and move furniture and beds, and to assemble furniture and bed frames
  • Customer service-oriented with the ability to develop and maintain relationships with landlords, property companies and vendors
  • Must have strong organizational skills and attention to detail including comprehensive case noting
  • Strong interpersonal communication skills
  • Knowledge of conflict resolution strategies
  • Bilingual in English and Arabic, French, Karen, Oromo, Pashto, Somali, or Spanish preferred
  • Must have a valid driver’s license, insurance, and own car, and be willing to transport clients in personal vehicle, if needed

Additional Requirements

  • Frequent lifting (25 pounds or greater), bending, pulling and carrying.
  • Use of manual dexterity, tactile, visual, and audio acuity
  • Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.

The International Institute of Minnesota values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals and New Americans to apply. IIMN is an equal opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, or any protected category prohibited by local, state or federal laws.

About Us

The International Institute of Minnesota is a dynamic organization that provides services to maximize the talents and opportunities New Americans bring to our state. The Institute assists low income New Americans in their transition to a new homeland by providing comprehensive services for successful integration. The Institute serves more than 4,000 New Americans annually with new arrival social services to employment placement and advancement through to U.S. Citizenship attainment. Programs are divided into three primary areas: Refugee Services, Education and Employment Training Services, and Immigration Services. The Institute also provides advocacy for policy reforms and supports systems change that improve opportunities for New Americans to move their lives forward.

Two woman in hijabs talking

Contact Us

Please call or email us if you have a question or need help with your employment application.

Dana Onato-Pannkuk
Human Resources Generalist
(651) 377-8614

Job Application: Housing Case Manager

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