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Reception and Placement Case Manager

About This Position

The Reception and Placement (R&P) Case Manager is an essential member of the Refugee Services team who provides direct case management to newly arrived refugee families for up to 90 days. This includes greeting arrivals at the airport; providing transportation to necessary appointments such as the Social Security office, health clinics, county offices, and schools; connecting adults to employment services; educating families on budgeting strategies; and promoting independence and self-sufficiency throughout the resettlement period. The R&P Case Manager also orients clients to their new community and supports them in navigating and accessing available community resources. The goal of the resettlement program is for each refugee client to be on the path to self-sufficiency after their first 90 days in the United States.

Refugee Services

Resettlement and Matching Grant Senior Manager

Salary range:
$50,000 – $52,000, depending on experience


FLSA Status:

Apply by:
Position open until filled. Applications will be reviewed starting January 29, 2024.

Former refugees, New Americans and people of color are highly encouraged to apply.

Primary Responsibilities:

  • Provide culturally informed advice and assistance to newly-arrived immigrant clients
  • Read and understand program requirements in the annual R&P Cooperative Agreement
  • Meet refugee families at the airport and transport them to their new home
  • Conduct home safety visits and help orient clients to life in the United States
  • Assist each client with creating personalized short- and long-term goals
  • Complete all required home visits and paperwork in a timely and efficient manner
  • Assist with applications and schedule appointments for public benefits, medical examinations, school enrollment, and more within the required federal timeframe
  • Teach adults how to navigate public transportation and ensure independence in utilizing transportation systems in the Metro Area
  • Complete cultural orientation throughout the 90-day case management period, and in alignment with federal guidelines regarding specific topics and skills
  • Interpret or arrange for interpreters as necessary
  • Make needed referrals to other services that will help advance clients’ goals
  • Enter timely case notes and document financial expenses in CRM database
  • Attend weekly and monthly, and staff meetings
  • Work with Program Manager to collect and analyze client feedback in accordance with IIMN’s Equity Plan and to improve future clients’ resettlement experience
  • Other duties as assigned

Experience and Qualifications

  • Commitment to the human rights and general welfare of asylum seekers, refugees, and immigrants.
  • Must be capable of working in a fast-paced, multicultural office environment, take initiative, and be able to handle and prioritize multiple assignments
  • Undergraduate degree or two years of experience in a relevant field
  • Commitment to the use of strengths-based client approaches, and to supporting families in their journeys to becoming confident, independent, and self-sufficient
  • Bilingual in English and Amharic, Arabic, French, Karen, Kiswahili, Oromo, Somali, or Spanish preferred
  • Must have valid driver’s license, insurance, and own car and be willing to transport clients in your vehicle
  • Must be able and willing to work some late nights and weekends
  • Must have strong organizational skills and attention to detail including comprehensive case noting
  • Experience working with immigrants and refugees preferred
  • Skilled in problem solving and able to independently address issues as they arise
  • Experience with Microsoft Office applications
  • Fully vaccinated for COVID-19

Additional Requirements

  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.
  • Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The International Institute of Minnesota values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals and New Americans to apply. IIMN is an equal opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, or any protected category prohibited by local, state or federal laws.

About Us

The International Institute of Minnesota is a dynamic organization that provides services to maximize the talents and opportunities New Americans bring to our state. The Institute assists low income New Americans in their transition to a new homeland by providing comprehensive services for successful integration. The Institute serves more than 4,000 New Americans annually with new arrival social services to employment placement and advancement through to U.S. Citizenship attainment. Programs are divided into three primary areas: Refugee Services, Education and Employment Training Services, and Immigration Services. The Institute also provides advocacy for policy reforms and supports systems change that improve opportunities for New Americans to move their lives forward.

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Contact Us

Please call or email us if you have a question or need help with your employment application.

Dana Onato-Pannkuk
Human Resources Generalist
(651) 377-8614

Job Application: Reception and Placement Case Manager

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