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Student Services Assistant

About This Position

The Education Department provides free English Language classes and support for students from emerging literacy to advanced. Class offerings include in-person and online English and supplemental classes. Additionally, the Education Department includes Community Workshops and citizenship classes to provide students with opportunities to learn about life in Minnesota and broader engagement in the US.

The Student Services Assistant plays the key role of connecting students to education and workforce classes to set short and long-term goals during intake; addresses student barriers to education for Community Workshop clients; inter-department class coordination and communication; and student recourse referrals.


REPORTS TO: Languages Department Manager

Salary range: $47,000 – $49,000

FTE: 1.0

FLSA Status: Exempt

Apply by: Position opened until filled.

Former refugees, New Americans and people of color are highly encouraged to apply.

Primary Responsibilities

  • Coordinate and implement multi-program student registration and intake.
  • Coordinate Metro Transit TAP program for the Education department.
  • Assist Community Workshops staff in addressing student barriers to education including student bus training, technology distribution, and program registration.
  • Collect and organize information from all IIMN programs for student use.
  • Track all student and client enrollment and interactions in relevant databases.
  • Attend relevant organization and team meetings.
  • Participate in grant writing as needed.
  • Other duties as assigned.

Experience and Qualifications

  • Demonstrated commitment to the International Institute of Minnesota mission and vision.
  • History of English language or adult basic education teaching or program experience.
  • Proven oral and written communication skills, including negotiation and problem solving.
  • Strongly preferred: Knowledge of Minnesota Adult Basic Education and/or the Minnesota Resettlement Programs Office.
  • Strongly preferred: Experience working with immigrant populations and/or spoken language skills in a preferred student language: Spanish, Somali, Arabic, Swahili, French, Ukrainian, or other.
  • Proven oral and written communication skills, including negotiation and problem solving.
  • Self-starter/ability to work independently.

Additional Requirements

  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.
  • Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The International Institute of Minnesota values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals and New Americans to apply. IIMN is an equal opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, or any protected category prohibited by local, state or federal laws.

Job Application: Student Services Assistant

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About Us

The International Institute of Minnesota is a dynamic organization that provides services to maximize the talents and opportunities New Americans bring to our state. The Institute assists low income New Americans in their transition to a new homeland by providing comprehensive services for successful integration. The Institute serves more than 4,000 New Americans annually with new arrival social services to employment placement and advancement through to U.S. Citizenship attainment. Programs are divided into three primary areas: Refugee Services, Education and Employment Training Services, and Immigration Services. The Institute also provides advocacy for policy reforms and supports systems change that improve opportunities for New Americans to move their lives forward.

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Contact Us

Please call or email us if you have a question or need help with your employment application.

Dana Onato-Pannkuk
Human Resources Generalist
(651) 377-8614