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Supervisor & Leadership Training

Student timecarding into class

The Supervisor and Leadership Training is a 10-week class that helps people currently working in the guest services/hospitality industry to move into supervisory positions. Students will learn:

  • Leadership styles
  • Employee training techniques
  • Sincere, timely and specific feedback
  • Advanced customer service
  • Phone and radio communication
  • Data entry basics
  • Employee interviewing
  • Employee icheduling
  • Workplace email
  • Industry-specific English
  • Final project culminates in a supervisor shadowing experience

Eligibility Requirements:

  • Be born outside of the United States (refugee, asylee, permanent resident, naturalized U.S. citizen or survivor of trafficking)
  • Must have work experience in the hospitality or customer service industry
  • Must have high to intermediate English ability

Class Times:
This 10-week (60-hour) class runs two times throughout the year. Class meets Tuesday and Wednesday from 10 a.m. to 1 p.m.

  • March 3 – May 6, 2020
  • Sept. 22 – Nov. 25, 2020

To Enroll:
Contact Lynn Thompson at 651-647-0191 ext. 330

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