Medical Career Advancement Manager

Program Oversight and Administration

• Oversee daily operations of the MCA program to ensure services are delivered effectively and in alignment with program goals and funding requirements
• Maintain and improve program processes related to recruitment, intake, eligibility, service delivery, and completion outcomes
• Ensure coordination with other IIMN programs to support consistent and integrated service delivery
• Identify and pursue opportunities to expand program scope, including increasing the range of healthcare careers supported and strengthening service delivery models

Staff Supervision and Support

• Supervise MCA staff, including the IMG Navigator and MCA Navigators, whose primary responsibility is direct client service
• Provide ongoing guidance, training, and performance management to ensure high-quality, consistent advising and case management
• Support staff in managing complex client situations and navigating healthcare education and licensing systems
• Oversee coordination of volunteer tutors, including NCLEX and academic support

Client Services and Case Management Oversight

• Maintain a small caseload and work directly with clients, providing advising and support for individuals pursuing healthcare careers
• Ensure participants receive accurate and consistent guidance related to healthcare career pathways, education options, and licensure requirements
• Oversee case management practices, including development of education and employment plans and tracking of participant progress
• Ensure appropriate coordination of support services such as transportation, childcare, and technology access
• Support programming for internationally trained healthcare professionals seeking relicensure or alternative career pathways

Financial Assistance and Compliance

• Review and approve participant applications for tuition assistance, scholarships, and support services
• Oversee disbursement of funds to educational institutions and participants in accordance with funding requirements
• Monitor program budgets and maintain accurate records of expenditures
• Ensure compliance with all grant, regulatory, and organizational requirements

Partnership Development and Program Expansion

• Maintain and expand partnerships with healthcare employers, colleges and universities, training providers, and licensing bodies
• Collaborate with partners to support participant placement, clinical opportunities, and alignment with workforce needs
• Support program expansion beyond the Twin Cities metro area, recognizing that services are provided statewide with opportunities for growth
• Participate in advisory committees and partner meetings to strengthen program visibility and impact

Data Tracking, Reporting, and Quality Improvement

• Ensure accurate and timely data entry and tracking of participant outcomes in required systems (e.g., D365, Workforce One, Excel)
• Monitor program performance and identify areas for improvement
• Prepare and contribute to required reports for funders and internal stakeholders
• Support continuous quality improvement efforts

Outreach and Recruitment

• Oversee outreach and recruitment efforts to ensure equitable access to the program across diverse communities
• Provide or support informational sessions and presentations to prospective participants and partners
• Maintain strong connections with New American communities to support engagement and trust

Education and Experience

• Bachelor’s degree required; Master’s degree preferred in public health, education, social work, healthcare administration, or a related field
• 5+ years of experience in workforce development, education navigation, or healthcare
• 2+ years of supervisory or program management experience preferred
• Preference for experience working for a healthcare provider

Knowledge and Skills

• Deep understanding of healthcare career pathways, licensing processes, and postsecondary education systems
• Strong knowledge of the barriers and opportunities facing immigrant communities
• Experience managing scholarships, financial assistance programs, or grant-funded services
• Demonstrated ability to build partnerships with employers, educational institutions, and community organizations
• Strong organizational skills with exceptional attention to detail, particularly in tracking funding and outcomes
• Experience with data systems, reporting, and performance measurement
• Excellent written and verbal communication skills, including grant writing and reporting

Core Competencies

• Cultural humility and ability to work effectively with diverse populations
• Strategic thinking combined with strong operational execution
• Ability to manage multiple priorities and complex systems
• Confidence in decision-making and problem-solving
• Commitment to equity and advancing economic opportunity for New Americans
• Experience working with New Americans and non-native speakers of English