Case Manager
About This Position
The Case Manager is an essential member of the Refugee Services team who provides direct case management to newly arrived families in accordance with program requirements. This includes planning, preparing, and coordinating with teammates for a family’s arrival; greeting new arrivals at the airport; providing transportation to and from appointments such as the Social Security office, health clinics, county offices, and schools; teaching adults how to utilize public transportation; connecting adults to employment services; educating families on budgeting strategies; and promoting independence and self-sufficiency throughout the case management period. The Case Manager also orients clients to their new community and supports them in navigating and accessing available community resources.
DEPARTMENT: Refugee Services
REPORTS TO: Director of Refugee Services
Salary range: $50,000-$52,000
FLSA Status: 1.0 FTE
Apply by: Until filled
Former refugees, New Americans and people of color are highly encouraged to apply.
Primary Duties and Responsibilities
- Read and understand program requirements as outlined in federal contracts
- Coordinate with teammates to ensure access to safe, sanitary, and affordable housing that is furnished with basic needs items, prior to arrival
- Meet new families at the airport and transport them to their new home
- Conduct home safety visits and cultural orientations to life in the United States
- Assist with applications for public benefits such as food support, cash assistance, health insurance, SSI, WIC, and childcare assistance
- Arrange appointments for services including medical visits, Social Security, school enrollment, and English class registration
- Show adults how to navigate public transportation and ensure independence in utilizing transportation systems in the Metro Area
- Support families with cultural navigation and developing problem-solving strategies
- Interpret or arrange for interpreters for clients and/or family members as necessary
- Complete all required home visits, case notes, and program paperwork as required
- Make appropriate referrals to other services that will help advance clients’ goals
- Attend all team and staff meetings as required by supervisor
- Other duties as assigned
Experience and Qualifications
- Commitment to the human rights and general welfare of asylum seekers, refugees, and immigrants
- Capable of working in a fast-paced, multicultural office environment
- Demonstrated experience taking initiative with projects and tasks, and seeing things through to completion, with minimal supervisor oversight
- Proactive problem-solver with ability to independently address issues as they arise
- Ability to work in a highly collaborative space and across multiple teams, with a willingness to support teammates in accordance with our “one team” philosophy
- Commitment to the use of strength-based client approaches, and to supporting families in their journeys to becoming confident, independent, and self-sufficient
- Strong organizational skills and attention to detail, including required administrative tasks such as comprehensive case noting and case file documentation
- Ability to speak Arabic, Dari, French, Pashto, or Swahili, preferred
- Bachelor’s degree or work experience in a relevant field preferred
- Valid driver’s license and access to own transportation required (must be willing to transport clients in personal vehicle)
- Ability to work some late nights and weekends
- Experience with Microsoft Office applications
Additional Requirements
International Institute of Minnesota values a diverse workplace and strongly encourages women, people of color, LGBT individuals, New Americans to apply. The Institute is an equal opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, or any protected category prohibited by local, state, or federal laws.
About Us
The International Institute of Minnesota is a dynamic organization that provides services to maximize the talents and opportunities New Americans bring to our state. The Institute assists low income New Americans in their transition to a new homeland by providing comprehensive services for successful integration. The Institute serves more than 4,000 New Americans annually with new arrival social services to employment placement and advancement through to U.S. Citizenship attainment. Programs are divided into three primary areas: Refugee Services, Education and Employment Training Services, and Immigration Services. The Institute also provides advocacy for policy reforms and supports systems change that improve opportunities for New Americans to move their lives forward.
Job Application: Case Manager
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Contact Us
Please call or email us if you have a question or need help with your employment application.
Dana Onato-Pannkuk
Human Resources Generalist
(651) 377-8614
donato-pannkuk@iimn.org