Immigration Intake Specialist

Intake Specialist (approx. 60%)

• Under the supervision of DOJ Accredited Representatives, conduct client intake and eligibility screening for immigration services appointments via telephone, text, and email.
• Under the supervision of DOJ Accredited Representatives, communicate with clients and advocate on their behalf (as appropriate) via telephone, text, email, and U.S. postal service.
• Maintain and update immigration services appointment calendar.
• Make appropriate referrals, as necessary, for immigration legal services beyond the scope of the program and for other social service needs.
• Operate telephone system in a professional manner, provide answers, when possible, conduct follow-up calls or take messages when needed.
• Operate cash register and credit card machine. Calculate fees, collect, and process various forms of payment.  Operate digital camera for instant immigration and passport-style photos.
• Attend weekly immigration services program meetings and all staff meetings (every other month), professional development and other duties as assigned.
• Contribute to the improvement and development of the immigration services program and overall Institute mission and goals.

Citizenship Case Aide (40%)

• Under the supervision of DOJ Accredited Representatives, provide naturalization assistance to eligible lawful permanent residents through completion of client intake, eligibility screening and form N-400 completion
• Complete accurate and timely case management to culturally and linguistically diverse clients in an inclusive and respectful manner.
• Represent the organization at public outreach events to educate communities about immigration services and Institute programs.
• Other duties as assigned.

• B.A. in relevant field (extensive relevant experience may be substituted for B.A.).
• Previous work experience in immigration law or related field (with refugees or asylees preferred).
• Customer service experience with ethnically diverse clientele.
• Proficient in maintaining databases and producing professional documents using Microsoft Word, Outlook, and various communication platforms.
• Excellent written, verbal, and interpersonal communication skills with cross-cultural communication experience.
• A problem solver who effectively handles sensitive situations, is organized and professional.
• Self-motivated, fast learner who can take initiative and requires minimal supervision.
• Proven communication skills in a second language, vital to the clients served (Karen, Oromo, Spanish, Somali, etc.).
• Demonstrated commitment to the mission and vision of International Institute of MN.