PC GAPS Case Manager/MNsure Navigator
About This Position
This position supports the Preferred Communities (PC) GAPS and MNsure programs at IIMN. The PC GAPS aspect of this position works with ORR-eligible populations and the Refugee Services team to provide clients with case management services. This includes creating service plans to address clients’ needs; submitting benefits applications; providing transportation; and sending referrals for community resources. The goal of the PC GAPS program is for clients to be on the path to self-sufficiency within 90 days of enrollment in the program. This role will also support IIMN’s MNsure team by helping New Americans assess eligibility and apply for a health insurance plan. This entails becoming a certified MNsure Navigator through the State of Minnesota’s training program, department having one-on-one appointments with community members, and engaging in community outreach.
DEPARTMENT:
Refugee Services
REPORTS TO:
Refugee Services Program Manager
Salary range:
$50,000 – $52,000, depending on experience
FTE:
1.0 FTE
FLSA Status:
Exempt
Apply by:
Open until filled
Former refugees, New Americans and people of color are highly encouraged to apply.
Primary Responsibilities:
PC GAPS Duties and Responsibilities:
- Meet clients and assess their needs and short-term goals.
- Referrals to resources and service providers such as IIMN’s housing team, English classes, and employment services.
- Assist with applications for public benefits such as SNAP, cash assistance, childcare, and healthcare.
- Arrange appointments, transportation, and interpreters for public assistance, medical visits, social security office, school enrollment, and other necessary appointments.
- Document tasks in case notes in an organized and timely manner and complete necessary and required paperwork for each case.
- Work with Program Manager to develop, implement and analyze client feedback in accordance with Equity Plan and use data collected from clients to improve program implementation.
- Gather data and provide information to Program Manager for reports to USCRI.
- Perform outreach and connect with community organizations to build a network of resources to address client barriers.
MNsure Navigator Duties and Responsibilities:
- Complete and submit MNsure applications for eligible applicants, including IIMN students and clients.
- Attend initial and annual MNsure Navigator training.
- Design and update descriptive program material.
- Distribute and present program materials to IIMN’s students in class or at community outreach events.
- Work with team to screen all IIMN students for health insurance eligibility.
- Educate MNsure clients on the proper use of their health insurance.
- Maintain MNsure Outreach client database.
- Track client enrollment details to ensure accurate state reimbursement payments.
- Write and submit monthly reports for MNsure Grant and assist grant writer with new grant applications.
- Meet regularly with MNsure Outreach Grant supervisor.
General Duties and Responsibilities:
- Attend required IIMN staff meetings.
- Other duties as assigned.
Experience and Qualifications
- Must be capable of working in a fast-paced, multicultural office environment, take initiative, and be able to handle and prioritize multiple assignments at once.
- Bachelor’s degree or relevant work experience in a related field preferred
- Commitment to the use of strengths-based client approaches, and to supporting families in their journeys to becoming confident, independent, and self-sufficient
- Bilingual in English and Spanish highly preferred; ability to speak other common client languages including Arabic, Somali, Burmese, Karen, Oromo, Swahili, or French desired
- Commitment to the human rights and general welfare of asylum seekers, refugees, and immigrants
- Valid driver’s license and access to own transportation required. Must be willing to transport clients in personal vehicle.
- Ability to work some late nights and weekends, as needed
- Strong organizational skills and attention to detail including comprehensive case noting
- Skilled in problem solving and able to independently address issues as they arise.
- Experience with Microsoft Office applications.
Additional Requirements
International Institute of Minnesota values a diverse workplace and strongly encourages women, people of color, LGBT individuals, New Americans apply. IIMN is an equal opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, or any protected category prohibited by local, state, or federal laws.
About Us
The International Institute of Minnesota is a dynamic organization that provides services to maximize the talents and opportunities New Americans bring to our state. The Institute assists low income New Americans in their transition to a new homeland by providing comprehensive services for successful integration. The Institute serves more than 4,000 New Americans annually with new arrival social services to employment placement and advancement through to U.S. Citizenship attainment. Programs are divided into three primary areas: Refugee Services, Education and Employment Training Services, and Immigration Services. The Institute also provides advocacy for policy reforms and supports systems change that improve opportunities for New Americans to move their lives forward.
Contact Us
Please call or email us if you have a question or need help with your employment application.
Dana Onato-Pannkuk
Human Resources Generalist
(651) 377-8614
[email protected]
Job Application: PC GAPS Case Manager/MNsure Navigator
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