Reception and Placement Case Manager
About This Position
The Reception and Placement (R&P) Case Manager is an essential member of the Refugee Services team who provides direct case management to newly arrived refugee families for up to 90 days. This includes planning, preparing, and coordinating with teammates for a refugee family’s arrival; greeting new refugee arrivals at the airport; providing transportation to appointments such as the Social Security office, health clinics, county offices, and schools; teaching adults how to utilize public transportation; connecting adults to employment services; educating families on budgeting strategies; and promoting independence and self-sufficiency throughout the case management period. The R&P Case Manager also orients clients to their new community and supports them in navigating and accessing available community resources. The goal of our program is for each refugee client to be on the path to self-sufficiency after their first 90 days in the United States.
DEPARTMENT:
Refugee Services
REPORTS TO:
Director of Refugee Services
Salary range:
$50,000 – $54,000, depending on experience
FTE:
1.0 FTE
FLSA Status:
Exempt
Apply by:
Open until filled
Former refugees, New Americans and people of color are highly encouraged to apply.
Primary Responsibilities:
- Read and understand program requirements of the R&P program
- Meet refugee families at the airport and transport them to their new home
- Conduct home safety visits and cultural orientations to life in the United States
- Complete intake paperwork and assist clients in creating short- and long-term goals
- Complete all required home visits and paperwork in a timely and efficient manner
- Assist with applications for public benefits such as SNAP, cash assistance, health insurance, SSI, WIC, childcare, disability, and other community resources
- Arrange appointments for public assistance, medical visits, Social Security, school enrollment, and other necessary appointments within required timeframes
- Teach adults how to navigate public transportation and ensure independence in utilizing transportation systems in the Metro Area
- Complete cultural orientation on such topics as housing, budgeting, healthcare, transportation, and employment services
- Interpret or arrange for interpreters for clients and/or family members as necessary
- Make referrals to supplemental services that will help advance clients’ goals
- Document tasks in case notes in an organized and timely manner and complete necessary and required paperwork for each case
- Attend weekly and monthly, and staff meetings
- Other duties as assigned
Experience and Qualifications
- Commitment to the human rights and general welfare of asylum seekers, refugees, and immigrants
- Capable of working in a fast-paced, multicultural office environment
- Demonstrated experience taking initiative with projects and tasks, and seeing things through to completion with minimal supervisor oversight
- Skilled in proactive problem solving and able to independently address issues as they arise
- Ability to work in a highly collaborative space and across multiple teams, with a willingness to support teammates with their caseloads in accordance with our “one team” philosophy
- Commitment to the use of strengths-based client approaches, and to supporting families in their journeys to becoming confident, independent, and self-sufficient
- Strong organizational skills and attention to detail, including required administrative tasks such as comprehensive case noting and case file documentation
- Ability to speak Arabic, Somali, Burmese, Karen, Oromo, Spanish, Swahili, or French preferred
- Bachelor’s degree or work experience in a relevant field preferred
- Valid driver’s license and access to own transportation required (must be willing to transport clients in personal vehicle)
- Ability to work some late nights and weekends
- Experience with Microsoft Office applications
Additional Requirements
International Institute of Minnesota values a diverse workplace and strongly encourages women, people of color, LGBT individuals, New Americans to apply. IIMN is an equal opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, or any protected category prohibited by local, state, or federal laws.
About Us
The International Institute of Minnesota is a dynamic organization that provides services to maximize the talents and opportunities New Americans bring to our state. The Institute assists low income New Americans in their transition to a new homeland by providing comprehensive services for successful integration. The Institute serves more than 4,000 New Americans annually with new arrival social services to employment placement and advancement through to U.S. Citizenship attainment. Programs are divided into three primary areas: Refugee Services, Education and Employment Training Services, and Immigration Services. The Institute also provides advocacy for policy reforms and supports systems change that improve opportunities for New Americans to move their lives forward.
Contact Us
Please call or email us if you have a question or need help with your employment application.
Dana Onato-Pannkuk
Human Resources Generalist
(651) 377-8614
[email protected]
Job Application: Reception and Placement Case Manager
"*" indicates required fields