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Customer Service Training

Woman

Free Job Training for New Americans

This class prepares you to be successful in any retail customer service job. Class is in-person at the International Institute of Minnesota. Bus passes or gas cards are available. Contact us for transportation help.

Next session:

December 30, 2024 – February 6, 2025
Monday – Thursday | 12:30 – 3 p.m.
Cost: Free

Get Started

To register for class, you must come to an in-person intake session. 

When: The following Fridays:

  • December 6, 2024
  • December 20, 2024
  • March 21, 2025
  • June 20, 2025
  • September 19, 2025

Arrive between 11 a.m. – 12 p.m. (Get directions.)

No appointment is needed. Please plan to be here for at least two hours, depending on how many students are waiting. During your visit, you will take an English test and talk about your goals. Our teachers will help you start the best class for your learning level.

Who Can Take Classes?

To qualify for Customer Service job training, you must:

  • Be born outside the U.S. 
  • Live in Minnesota
  • Have conversational English skills

About This Class

In this class you will learn:

  • English skills for cashier jobs
  • American customer service skills
  • Cash handling
  • Computer skills

You will also receive personal financial coaching and help finding a job.

What Our Clients Are Saying

Use Next and Previous buttons to navigate, or jump to a slide using the slide dots.

  • A New American woman in a purple and yellow sweatshirt smiles at the camera.

    I learned as a cashier to gain my confidence. Students should take the cashier class because it is very helpful to build your communication with people and you will be confident to talk without feeling shy.

    Lyn

    Customer Service graduate
    Read Full Story

Frequently Asked Questions

No, you do not need a work permit to begin job training. However, we cannot help you apply for a job until you have work authorization and a social security card.

Yes, you must live in Minnesota to attend our class.

Class is free.

We cannot provide childcare to attend our training.

Class is in-person at the International Institute of Minnesota: 1694 Como Ave, St. Paul

Yes, we are close to several bus stops. Use the Metro Transit online Trip Planner to map your way to 1694 Como Avenue, St. Paul, MN 55108 <https://www.metrotransit.org/trip-planner>.

The closest bus stops are Stop #870 or Stop #929 on Como Ave. Other nearby bus stops are on Snelling Ave. and include Stop Numbers 18523, 931, 866, or 56119. From these bus stops, you will have a 5-10 minute walk to the International Institute of Minnesota.

Bus passes or gas cards are available. Contact us for transportation help.

It varies on your unique situation. We start working with you as soon as possible.

Attendance is very important. Attending is required to get the most out of the class. If you have regular conflicts with our schedule, we recommend trying to rearrange your schedule before signing up for class. Please contact us to talk about your unique situation.

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Contact Us

Call or email us if you have a question about our Customer Service Training.

Lynn Thompson
Program Manager and Instructor
(651) 377-8626

Email Lynn