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Professional Leadership Training

Student timecarding into class

Free Employment Program for New Americans

Our Professional Leadership Training is a 12-week class that helps people with customer service or hospitality industry experience advance in their careers.

Class Content

  • Leadership qualities and skills
  • How to give effective feedback
  • Computing, including Microsoft Word, Excel and Google Drive
  • How to interview and train employees
  • Advanced customer service skills

Student Eligibility

  • Be born outside of the United States
  • Must have high to intermediate English ability
  • Must have work experience in the hospitality or customer service industry

Class Schedule

  • Feb. 23 – May 12, 2021
  • Tuesdays and Wednesdays, 10 a.m. to 1 p.m.

This class runs two times throughout the year. Classes are currently held online with tools like Google Classroom and Zoom. If you need help with computer or internet access, please let us know.

Register for Professional Leadership Training

Questions? Contact Lynn Thompson: lthompson@iimn.org, 612-460-8659

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