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Hospitality Careers Pathway

When newly arrived clients walk into the Institute searching for their first job in the United States they need an entry-level position that does not require a high level of English or previous experience. For many, hospitality is a great fit. The Hospitality Careers Pathway helps New Americans overcome barriers to employment and advance in their careers. In addition to Housekeeping Training, the pathway includes Dietary Aide Training and Professional Leadership Training to help build a career in which students can earn a sustainable living.


This 100-hour class trains prospective housekeepers to work in hotels, nursing homes, hospitals and office buildings. Students are trained in customer service, industry-specific English, housekeeping skills, and soft skills. Students receive workers’ safety and speed training.

Dietary Aide

This class provides students training in food safety, infection control, special diets and patient orders, dialogues with patients, American foods, customer service practices and practical experience serving and communicating with elderly.

Professional Leadership Training

We help experienced workers in customer service fields gain the skills needed to move into leadership roles. Through classes and collaborative workshops, students will learn positive feedback and teaching techniques as well as develop supervisory skills.

Job Club

This 3-week class provides support to students who are looking to find a job. Students will learn about the job application process, American work culture, resume writing, interview skills, goal setting and more!

Drop-in Job Search Support

Get help with resumes, cover letters and other job search skills. Open to anyone born outside of the United States or a person with refugee or asylee status.

For Employers: About Our Clients

Learn about the clients in the Hospitality Program.

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